WeightWatchers is generally rated very highly and has long been a popular choice for those seeking a highly-rated structured weight loss program. However, recent feedback from users on platforms like Reddit, the Better Business Bureau (BBB), and ConsumerAffairs highlights several concerns that potential members should be aware of before signing up.
Here are the top five complaints about Weight Watchers based on real user experiences
1. Challenging Cancellation Process & Unexpected Charges
Many users report difficulties when trying to cancel their WW memberships. Despite following the provided procedures, some continue to be charged, leading to frustration and billing complaints.
“I canceled my subscription and deactivated my account 2 months ago, but WW has charged my card 3 times since then.”
— Reddit user reddit.com
Additionally, some members feel misled by promotional offers that later result in long-term commitments.
“I signed up for WW under the impression of a discount. After trying for 6 months, I have not lost any weight… I attempted to cancel and was told I would continue to be charged until December.”
— BBB Complaint bbb.org
2. Inadequate Customer Support
Users frequently express dissatisfaction with WW’s customer service, citing long wait times and unhelpful responses.
“I have called customer service and waited on hold for half an hour with no answer, sent an email to an address that is apparently no longer monitored.”
— Reddit user reddit.com
Such experiences can be particularly distressing when dealing with billing issues or seeking assistance with the program.
3. Concerns with the WW Clinic & Sequence Program
WW’s foray into medical weight loss through its Clinic and Sequence programs has garnered criticism. Some users report being prescribed medications without adequate medical oversight, leading to adverse effects. (source: reddit.com)
“Their Sequence program turned out to be terrible!! It is medically UNETHICAL. A real nightmare.”
— Reddit user reddit.com
Others feel the program lacks transparency and fails to deliver on its promises.
“I have been paying $99 a month for absolutely nothing! I was denied insurance coverage for numerous semaglutides.”
— Reddit user reddit.com
4. WW Program Changes Leading to Confusion
“If it ain’t broke then don’t try to fix it,” right?
WW has undergone several program changes over the years including the point system, which some long-time users find confusing or less effective.
“I am not a huge fan of The Plan. I feel that they really ding healthy fats way too much and demonize sugar.”
— Reddit user reddit.com
Such unnecessary changes can make it challenging for members to maintain consistency and trust in the program’s efficacy.
5. WW Perceived Value vs. Cost
Some users question whether WW offers sufficient value for its cost, especially when compared to free or less expensive alternatives.
“I found Noom to be a complete waste of time and money and would strongly urge users to consider different platforms.”
— Reddit user
While this comment references a different program, it reflects a broader sentiment among users evaluating the cost-effectiveness of weight loss solutions.
Final Thoughts
Now, you’ll need to take these complaints and bad reviews with a grain of salt. Why? Tens of thousands of women and men love the WW program and it’s consistently rated as the best commercial weight loss program by U.S. News.
While WW has helped many individuals on their weight loss journeys, it’s essential to consider these common complaints when deciding if it’s the right fit for you. As with any program, individual experiences may vary, and it’s crucial to research and choose a solution that aligns with your personal needs and preferences.
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